Terms and Conditions

Pet Care

During the grooming process all care is taken to ensure the health of your pet is considered.Dial a Dog Wash operators and owners are not liable for any pre-existing conditions and problems found during grooming. Any advice given regarding health problems should be checked out by a vet.

De-matting

In the event of matted fur needing a clip down, the owner should be aware that irritation may occur from the shaving process. Due to matts sometimes being tight to the skin, the dog's skin may get caught because of the close proximity of working to the skin. The owner agrees that Dial a Dog Wash shall not be held liable for any after grooming effects of matt clipping procedures or problems 'uncovered' on a badly matted, and/or neglected coat. The owner agrees to pay all costs for the grooming of the dog including de-matting , whether or not the groomer is able to complete the job.

Aggressive Dogs

Dial a Dog Wash reserves the right to refuse to groom any pet for the safety of the groomer and the dog. The owner agrees to inform Dial a Dog Wash prior to grooming if the dog has bitten or has aggressive tendencies. The owner understands they will be held liable for all bites caused by their dog.

Conditions of Guarantees

Guarantee of service and any refunds, will only be considered if a customers dog has been groomed at least 8 weeks prior to Dial a Dog wash calling . This is so that the dogs coat is in good condition and free from any knots or matts as possible. Failure to maintain the coat could result in losing the shape of the breed.

Refusal of service

Our groomers have the right to refuse service for any reason that can include some of the following: Dog too heavy, heavily matted etc Some of our groomers do not groom larger dogs, usually for health reasons to themselves.

Cancellations

Please understand- Our groomers work hard, and your dogs grooming welfare is their main concern and also their livelihood, and they have bills to pay like everyone else, so we have to have the following policy in place to protect them from missed appointments.

Missed appointments of less than 48 hours notice will incur a fee of 50% of the standard grooming charge.

Cancellations with less than 24 hours notice given, or dog(s) or owner not in or not available, will incur a charge of 100% of fee - full charge.

Payments

Payments can be made mainly via cash or bank transfers. (Some of our operators do carry provisions for Credit/Debit card payments, but please check with your Operator at the time of booking.)

Please make sure your dog has relieved itself prior to grooming.